Refund Policy
Introduction
At ILS Initiative , we strive to provide high-quality services and resources to our users. However, if you are not satisfied with your purchase or donation, we are committed to addressing your concerns fairly and transparently. This Refund Policy outlines the terms and conditions under which refunds may be issued
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2. Eligibility for Refunds
To qualify for a refund, the following conditions must be met:
Requests must be submitted within 30 days of the transaction date.
The refund applies only to purchases or donations made directly through ilsinitiative.org .
Proof of purchase (e.g., receipt or transaction ID) must be provided
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3. Types of Refunds
We offer the following refund options:
Full Refund : Issued for eligible transactions where the service or product was not delivered or did not meet expectations.
Partial Refund : Granted in cases where only part of the service or product was utilized or delivered.
No Refund : Applicable for non-refundable items, such as donations or digital downloads, unless otherwise stated
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4. How to Request a Refund
To request a refund, please follow these steps:
Contact us at [Insert Contact Information] with your request.
Include your order details, reason for the refund, and any supporting documentation.
Allow up to 7 business days for us to review and process your request
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5. Exceptions
The following scenarios are not eligible for refunds:
Donations or contributions to fundraising campaigns.
Digital products or services that have been fully accessed or downloaded.
Transactions completed more than 30 days prior to the refund request
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6. Processing Time
Once your refund request is approved, it may take up to 5-10 business days for the funds to reflect in your account, depending on your financial institution
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7. Exchanges
In certain cases, we may offer an exchange instead of a refund. If you would prefer an exchange, please specify this in your refund request, and we will evaluate the feasibility based on available options
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